FAQs

Q. Is my credit card safe?
In a word – yes. Using our secure order form, your credit card number and personal information is encrypted and transmitted using industry-standard SSL technology, prevent unauthorized parties from reading this data. We do not keep a copy of your credit card number – your card details are processed on-line via an encrypted payment gateway for authorization. In this sense, placing an on-line order with our
company is much safer than most mail-order purchases, where your credit card number may be permanently stored.

Q. What personal information do you keep?
As mentioned above, we do not keep credit card numbers. We will only store your name, address, email address,  telephone number and other order-related information in our order database. This allows us to keep track of our customers and lets you download your software again, should you need to do so in the future (see below).

Q. What is your Privacy Policy? Will you sell my details, or send me spam?
We will not give your personal information to anyone outside our organization. We do not condone spam (being constant sufferers ourselves), but may periodically notify you of updates or special offers – no more than a few times per year.

Q. Will I be able to download and re-install my software later?
Yes, your order receipt will explain how you can download and re-install your software again, free of charge, should you need to do so, as long as it is on the computer you purchased the software on. The process is fully automated and very simple.

Q. What kind of support can I expect if I have problems?
We are proud of the support we offer our customers, and strive to respond to all customer emails within 72 hours. Our technical support team will work with you to to resolve any difficulties you might be experiencing.  The technical support may be limited to a certain number of requests depending upon our work load.  This is outlined in our terms and conditions.

Q. Can you tell me more about your company?
wedotanks.com, LLC, is a company that designs and/or constructs, depending upon the wishes of our clients, various products in the wastewater treatment plant and water industry.  One of our principals is a professional engineer with both national and international registration capabilities.  As wedotanks.com, LLC, worked through the design of activated-sludge WWTP’s it became familiar with SASSPro software and currently owns and markets the software worldwide.

I have some further questions. Who can I talk to?
If you have additional questions not answered above, click here to contact us.
Thank You!