Ordering - Frequently Asked Questions
Q. Is my credit card safe?
In a word - yes. Using our secure order form, your credit card number and personal information
is encrypted and transmitted using industry-standard SSL technology, prevent unauthorized parties
from reading this data. You can verify the SSL Certificate on our order form by clicking on the "Verisign
Authentic Site" button.
Finally, we do not keep a copy of your credit card number - your card details are processed on-line
via an encrypted payment gateway for authorization. In this sense, placing an on-line order with our
company is much safer than most mail-order purchases, where your credit card number
may be permanantly stored.
Q. What personal information do you keep?
As mentioned above, we do not keep credit card numbers. We will only store
your name, address, email address, and other order-related information in our order database.
This allows us to keep track of our customers and lets you download your software again,
should you need to do so in the future (see below).
Q. What is your Privacy Policy? Will you sell my details, or send me spam?
We will not give your personal information to anyone outside our organization.
We do not condone spam (being constant sufferers ourselves), but may periodically notify
you of updates or special offers - no more than a few times per year. You can read our privacy policy
here.
Q. Will I be able to download and re-install my software later?
Yes, your order receipt will explain how you can download and re-install your software
again, free of charge, should you need to do so. The process is fully automated and very
simple.
Q. What kind of support can I expect if I have problems?
We are proud of the support we offer our customers, and strive to respond to all
customer emails within 24 hours. Our technical support team will work with you to
to resolve any difficulties you might be experiencing.
You can get in touch with us at tech@scitrav.com.
Q. Can you tell me more about your company?
Science Traveller International (STI) is an international software company with
offices in USA and Australia. Our company develops high-technology and scientific
software across a wide range of disciplines for multi-national clients.
Our scientific products are used in over 60% of laboratories around the world.
I have some further questions. Who can I talk to?
If you have additional questions not answered above,
click here to contact us.
Thank You!
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WeDoTanks.com · HTI, INC. · 3104 Logan Valley Rd · Suite 100 · Traverse City MI (USA) 49684 · 231-995-7630 · FAX: 231-995-7631 · info@wedotanks.com |
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